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Like installation and training, support can be a critical requirement, or an unnecessary additional cost. If you are staffed with experienced technical personnel, you don't need the detailed level of support that a first time technology user might require.
At Vital Link POS, we know the value of providing the best in service and support to our customers. Down time for you means lost revenue and we understand this. Vital Link POS provides full service and support on all of our products and has designed our Service Solutions so that you can choose the one that best suits your needs. All of our Service Solutions are offered on a yearly, or quarterly payment plan. You choose the package and payment plan that best suits your economic and business needs, providing the flexibility and reliability that is so important to you.
Level 1 - Diamond Package
Full System Support:
Same as Sapphire, but with -
- Up to Two “Hot Swap” exchanges on non Warranty Hardware per year
- Two free Vital Link Web training classes of your choice per year
- Software source code held in escrow
· SPECIAL OFFER!
Level 2 - Sapphire Package
Help Desk and Diagnostic support:
Same as Emerald, but with...
- On-line remote access
- Full customer support desk access
- Product upgrades at no charge for current version releases on base software
- RMA assistance for all warranty hardware – we work with the manufacturer for you
· SPECIAL OFFER!
Level 3 - Emerald Package
Software Update Service
Telephone support - 7 AM to 10 PM (PST)
- Same day response to critical application issues billed at current hourly rate
- Does not include hardware
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