Become more customer-centric in service
* Update estimated delivery times "on the fly" -deliver when you promise.
* The customer likes his pizza cooked "crispy"? Note it on his record.
* Keep birthday's for important customers -celebrate their special occasions
* Keep a complaint history for a customer -know when you've had a problem, when and how you resolved it
* For every customer, know their first and most recent order dates, and order frequency
* Is the customer tax exempt, cash only, or difficult to find at their address? Note it in the customer record.
Driver management
* When does a driver’s license and insurance expire?
* What does a driver make for each order delivered? Out of Delivery Zone warnings for customers beyond driving range
Deferred orders -order today, deliver or pick up next week
* Pending order is automatically printed in kitchen 15, 30, or 45 minutes, prior to desired delivery time on the date requested
* Becomes part of sales on the day the order is actually made
Dispatch management
* Orders grouped by Delivery zone and time
* Dispatch single or multiple orders at a time
* Easy look up for orders in transit when customers call back to check
* Delivery dispatch and check in
* Route mapping for new delivery staff
* Cash drops and bulk payment reconciliation
Carry Out management
* Orders completed in the kitchen can be "bumped" to a ready terminal for pick up
* Carry out is a dedicated function -not a "dumbed down" delivery function
Caller ID easily identifies customers
* Repeat customers with multiple orders of history
* First time customers already in pre-Ioaded database
Easy to repeat orders from history
* More than 50% of the time, customer place the same basic order each time they call
* Recall, reorder, and modify as desired